Just have fun

Let go and have some fun.⠀

Having fun is important in our lives. For our 11th wedding anniversary my husband and I spent our anniversary on a scooter driving around Mikenos Greece for the day, stopping at stunning beaches and taking time to be silly and laugh.⠀

It was so wonderful to let our hair down and completely relax.⠀

For me I get so wrapped up in my work that I need to remind myself to play.⠀

When we are in a sales role it’s also important to make sure you addd in the “fun” element to your presentation. Nothing worse than a long boring sales pitch.⠀

When your working a deal make it fun and upbeat, relax and enjoy the ride.⠀

What was the best thing you ever purchased and why?

Comment below

Have an amazing day

Dress for Success

rsz_dress_for_success-blog 

When I was just starting out in sales I was told to “Dress for Success” I loved this idea. Get prepared to win not just mentally but physically.  When I was 18 and just starting out in sales the budget was a bit tight but I invested in the highest quality shoes I could afford shined them up and wore them proudly. I also bought a black suit, I called it my powerhouse suit. It was crazy but when I wore those shoes and suit I sold more vacuum cleaners than any other outfit I owned. I remember one month selling 30 vacuum cleaners door to door. I have come to realize it was not a magic suit but when I wore my very best I felt confident and ready to win.

Over the years styles and trends have changed but I have learned that this principle still applies. I have also learned to dress appropriately for the industry I’m working in, business, causal etc. However, wearing your very best, being fresh and ready to win puts you ahead not just stylishly but mentally.

What is appropriate attire in your profession? What clothing choices do you take to “dress for success”?

FEAR

Fear 2

Many customers are afraid to make a purchase. Typically, this comes from the fact that they don’t want to make a wrong decision or be taken advantage of.

Have you ever bought an item only to get it home and it does not perform exactly how you were led to believe? You would feel let down and disappointed. Worse yet, you may try to return the item only to find out there is a no return policy because you bought it on sale. This is not only frustrating in the moment, but it might make you defensive when someone tries to sell you something in the future. Your past experiences may make your wary of making the wrong decision again.

 OR

Perhaps you purchased a service in the past that not only let you down, but made you feel like you’d been “ripped off” or “taken advantage of.” Perhaps you purchased a warranty that did not deliver on the promises you’d been sold. You would have felt taken advantage of and perhaps vowed that this would never happen again, causing you to become defensive when someone tries to sell you something.

So as a salesperson how do I overcome this?

A customer will trust you enough to do business with you if they see your positive character qualities. They might question whether or not you are dependable, kind, generous and honest. These qualities display good character. Will you call back in a timely manner if they reach out to you with questions? If you make a promise, will you deliver? Are you generally a good person to do business with? 

Establishing trust with a customer is key to sales success. No one will want to purchase any products/services from you if they do not trust you.

Trust is magnified with social media. You should make sure your social media accounts establish yourself as a trustworthy person. Customers will also look online for reviews—good and bad–concerning your trustworthiness. They want to know that they are dealing with an honest person who has integrity. It is your job to build trust between you and your customer.

Need help in establishing trust between you and your customer, please feel free to email me to set up a coaching session. 

Taking Time

Time for a Break Clock 3d Words Work Pause Interruption
Take time to focus, refuel and recharge

Have you ever felt overcome with the mystery of the unknown and repelled solitude?

Tonight, I took a walk in the pouring rain. I reflected on how so often in business we avoid the darkness that sometimes comes with being alone with ourselves. There are a million things we need to accomplish and the ladder to building your business can be overwhelming at times. There is the mystery of what is around the corner, the stress of being able to find the resources we need, the question of our own talent, the weight of time—the list goes on and on. There are endless ideas for promoting your business, and sometimes that endless list makes it easy to become completely overwhelmed.

As I started my walk, I was disappointed it was raining, but the farther I walked, I realized it was actually refreshing. No one was outside, the air was brisk and fresh, and I began to embrace both the darkness and the solitude. I felt creative juices begin to flow. Why had I dreaded alone time so much? In the darkness, there were no distractions, no emails, no phone calls—just me the rain and the darkness of the night. I felt liberated.

As I embraced the walk, I embraced ideas that began to cross my mind. With all the clutter gone it was much easier to focus. In sales, we are taught that we need to network, relationship-build, and constantly keep the pipeline full. It’s all good advice, but what about time and space to focus, plan and create a vision for your life? As we approach the Christmas season, it’s really easy to get caught up in all the commercialism and craziness. Being in sales can be very exciting, invigorating, and at times, overwhelming. In my years as a sales consultant, alone time was very important. It was in the quiet I could recharge my batteries. When you are in sales there are constant demands on you, whether it’s your customers or the company you work for.

There’s is a ying and yang to sales. While many sales people love the connections sales bring to their lives, it can deplete your energy. Over the years, people have told me they love the energy I bring to a meeting, but the energy is not free. It had to come from somewhere. Many times, I had to retreat to a quiet space to recharge and focus. Making this a priority has become more important in the larger professional roles I have embraced and especially as I build my own sales coaching business.

My challenge to you this holiday season is to find time to retreat, recharge, and focus.

 

 

 

Customer Service a companies #1 resource.

Customer Services
Magnified illustration with the words Customer Services on white background.

Customer Service can make or break a company’s image and have a dramatic effect on the overall success of any company.

Let’s consider a company with bad customer service. This could be a large or small company. They could make good products, but the customer service is lacking. A prospective customer walks through the door and the sales associates are gossiping with each other versus offering to help a customer. Immediately, without saying anything, the customer is put off. After a few minutes, one of the sales associates walks over and offers to assist the customer. It seems like a big leap from such a small act as talking with your coworkers, but the customer’s very first impression is that the store is not professional. Such subtle actions can have a big impact on what your customers think of your business. They walk into an office and your receptionist is texting on their cell phone or browsing their social media feed. The customer gains an immediate perception that they are not a high priority. Have you ever felt frustration at trying to reach out to a business and you get put on hold with cheesy music for an extended period of time? Right from the start, this makes you frustrated with the company. How about when you have a problem and try to return an item in good faith only to find out that they have no return policy or the warranty turns out to not be a usable warranty at all? How does that affect your perception with this business?

Everything from how your employee’s greet a customer to how they react in a challenging situation will affect the overall customer service experience your consumer’s experience.

Consumers today are educated and demand a high level of professionalism and integrity in businesses. Many consumers research an item online and learn everything they can before making a major purchase. They might look for reviews, watch videos and conduct extensive research before considering a purchase or a visit to your business. Many consumers will reach out to online social groups to ask friends for the personal experience or opinion. These reviews and opinions are capable of becoming viral, which means your consumer’s experience should be your number one priority.

How would you customer service stack up if it were under a microscope or worse blasted all over social media?

Consumers today are not hoping for high levels of customer service, they are expecting it. Consumers don’t expect perfection and can be fairly understanding of challenges businesses face, but they are expecting representatives at businesses to be knowledgeable about what they are selling, to understand their concerns, who want to work with people who with empathy, patience, and care. When a challenge arises, consumers want a quick response. They expect someone to pick up the phone, listen with empathy, and find a resolution quickly. They expect to be made to feel that their business is a high priority and the representative of the company will look after them long after the initial sales process.

I have always been impressed when I walk into an Apple Store. Despite how busy they seem to be, I am always greeted with a smile from a well-dressed employee who seems happy and eager to help. I have been asked to wait, but I have had my concern noted and reassured that as soon as an employee is available, I will be helped immediately. My experience has been that the staff are knowledgeable and are willing to work with me until I am confident and ready to walk out of the store. Apple’s employees always have made me feel that they understand my needs.
Shopping is rapidly changing and those businesses which have highly trained employees who have exceptional customer service will stay ahead. It is a company’s staff that are their most valuable or costly resource. It is the employees that can make or break a company’s success.

If you are looking for some fresh ideas or an outside perspective to have world class customer service, reach out to Honor Sales. We keep it real and offer straight advice and strategies to help your team have top notch customer service skills.

 

 

 

Goal Setting: How to Cross the Finish Line

Businessman running to success.

One of the most important keys to success in sales is goal setting. One of my colleagues asked me about my work strategy and how I was managing both our retail and dealer accounts. At first, I just explained that goal setting is an integral part of my territory plan, but I realized goal setting runs a little deeper for me.

It all started when I was a young mom in my early 20s. I sat down one evening and made a vision board for myself. I pasted pictures of everything I wanted to achieve. I dreamed of some larger goals—a cute blue house, a nice black SUV. Of course, there were also some smaller goals—I wanted new furniture, the kids needed boots, and there was even dish cloths on the board. I had so much fun not only dreaming, but setting goals for myself. I moved a few months later, misplaced my vision board, and soon forgot all about it. Many years went by and one day while cleaning out a storage space, I found my vision board. I looked at the board closely almost stunned. There it was—my blue house, my black SUV. I had replaced my dish cloths a few times by that point, there it was my life. It was at that precise moment I discovered the power of goal setting.

Goal setting must be an integral part of your strategy if you are going to achieve great results

As an account manager, I took the time to plan for my success. I didn’t wait for the clouds to clear and the warm rays of accomplishment to beam down on me. I learned at a very young age the power of goal setting and how it could affect my life.

In grade 2, I entered a private school where goal planning was part of the curriculum. I was mandated to set out yearly goals, monthly goals, weekly goals, and daily goals. We had a strict set of rules for how much school work was mandatory, but for those that wanted to accomplish more, we could set goals to complete our courses early.

Math was my least favorite subject, so my goals in that area were usually set at the minimum amount required. I loved social studies, so I would get excited and make lofty goals for myself in that area. In doing so, I set myself up for success. Not only did I finish my courses early, but I received high grades. These powerful lessons learned at a young age set me up with the tools I needed to be able to set much loftier goals later in life.

Do you regularly set goals for yourself?

One of the keys to effective goal setting is finding something that gets you fired up. Making the goal fun and with a large personal payoff will be a predictor of success.

For example, maybe you want to increase your income for 2018. SMART is an acronym used in goal setting that can help you achieve this goal.

S stands for specific. Is your goal very specific? Putting a dollar figure to your goal is more descriptive than “lots” of money. Is your goal $50,000, $100,000 or $200,000? Whatever the number is, name it. Naming it gives the goal an objective.

M stands for measurable. How can you measure your goal? If your goal is simply “lots,” it’s hard to measure, but if its $75,000 or $100,000, then it’s measurable. You either make it or you don’t.

A stands for achievable. Can you achieve it? Is the goal realistic?

In running, I set goals for myself. My current goal is that I want to complete a 10K in 1 hour or less. This is specific, measurable, and achievable, but if I said, “I want to run a 10K in 30 min,” when I regularly run it in 1 hour 15 min, it would not be realistic at this point and I would be setting myself up for major disappointment.

If your goal is to make $100,000 in 2018 and you currently earn $75,000, this would be achievable. But if you said $250,000, it would not be completely realistic at this moment in time. Of course, you could get there, but that might be a goal that comes later after you achieve a more realistic goal of $100,000 in year one.

In running, we don’t bump up more than 10% at a time. In goal setting, you should plan similarly. Hit your first target and once you hit that, aim realistically higher the next time.

T stands for timeframe. What is the timeframe for you goal? If the timeframe is 2018, that is a specific timeframe. If you said, “I eventually want to earn $250,000 a year,” that does not include a timeframe. It has no beginning and no end. Make a very specific timeframe for yourself.

Once you have established a goal, it’s time to break it down into monthly and daily plans. Think bite-sized pieces. If I want to make $100,000 in 2018, how much is that monthly? Weekly? Break it down. The more you plan, the easier it will be to attain your goals.

I have used goal setting in many aspects of my life from playing the piano to running to my career.

I am so passionate about goal setting you will find my goals listed on my fridge at any given time with a clear action plan laid out.

When I decided that I wanted to run my first marathon, I made a goal setting plan.

I established a goal that I wanted to compete a marathon in the next 6 months. This goal was measurable. I would either cross the finish line or I would not. It was definitive I determined the goal was achievable as I had already completed a couple of half marathons. The goal was realistic because this distance would challenge me for sure, but was feasible so long as I established a plan and stuck to it. The timeframe for my training was 6 months. I found a plan for completing your first marathon by Hal Higdon. Once I had established the goal and found a plan that matched my objective, all that was left was to train using my plan and I went on to run my first marathon. The goal setting strategy worked so well that only 1 year later I ran a second marathon 15 min faster than that first one. Once again, goal setting proved to be a powerful tool in many areas of my life.

Your goals in business should be ones that get you excited. If the goal does not give you a sense of enthusiasm, it will become a drag and the process of hitting the goal will become a burden. If the goal gets you fired up, your chances of success dramatically improve.

What are your sales goals? Have your written them down and laid out a clear plan? If you have not, I strongly urge you to start goal setting. I promise it will change your life. It’s one of the most important tools you will carry with you. Ask any successful business owner about his or her goals and the will definitely have them and most likely very willing to share them. Ask an athlete about his or her goal and see what happens.

Goal setting is one of the most powerful routines you can establish in your career and it is a strategy utilized regularly by top producers in any industry.

 

 

Businessman running to success.