Is the ability to understand and share the feelings of another. An important part of sales is the ability to show empathy to our customers needs, challenges and failures. Its very important that you empathize with what your customer is going through. If your care and concern is not genuine they will pick up on it. Being able to put yourself in their shoes and see it from their perspective is an important skill. Many times, people want to jump into what they are selling or try to fix the customers problems, but being able to just sit and listen is so important. Perhaps you can’t offer any solution but you can offer a listening ear. The time you were able to just sit and listen and to share in their struggle might be more important than the product or service you are trying to sell. Building long lasting relationships takes a lot of work but can pay off in big dividends. Would you say you are empathetic or just find yourself being annoyed by having to sit and listen to a sob story? Evaluate if this is a strength for you or do you need to practice empathy?
I’ve been watching “Mad Men” on Netflix lately. Not only am I grateful to be a woman in business in 2018 I am grateful to pioneering women like Peggy who paved the way for women today. When I first started watching the show I was entertained as it was filmed in my parent’s era. I was also a bit appalled at how the men treated the women in the office. However, once I got past my thoughts on the show I began to see how good men are at networking. These guys were not just arrogant but they knew how to “play the game” together. I have found over the years that women have a tendency to get competitive with each other but what happens when women pull together and really start networking. Female entrepreneurs are so amazing, they can hustle, multitask and posses a passion like no other. When women lean on each and pull from each others strengths the sky is the limit. I have been building my tribe of fabulous women and I could not be more grateful for these ladies who have amazing creative ideas and push me forward. Who are the fabulous women in your life and what do you do to foster these relationships?
Have you ever noticed that children are like little sponges when it comes to learning? I am always so thrilled when I see my grandchildren hit new milestone. Their first word, first step all the firsts especially in their first year. We spend our youth learning, exploring and developing new skills.
Then somewhere along the way we tell ourselves what we are good at and what we are not. Now while its true we might be more drawn to one skill verses the other or find learning one subject more interesting than another. There is real value in developing many skills not just the ones that we have a natural ability towards.
Take for instance public speaking, this is the number one fear. Many people run from this skill, claiming they are no good at it. The truth though is that everyone can benefit from learning to speak in public. At some point in time you will be called upon. Whether it be a toast a wedding, a presentation at work or sharing at a funeral you will most definitely benefit from practicing your speaking skills.
It does not need to be your favorite area of learning but developing new skills is extremely important for challenging yourself. I have been doing a lot of research on the subject of dementia as my Mom suffers from it and almost every article I read talks about benefits of challenging your brain and learning new skills. Its just exercising your muscles, the more you do it the stronger you become.
What skills would you like to learn? What skills would you benefit from in your career? Once you pick a topic get out there learn a new skill, it will build your confidence, you might make an amazing connection along the way and the benefits will outweigh the work involved and most importantly have fun along the way.
Always sell with Purpose & Passion
The dictionary defines Purpose as:
1.the reason for which something exists or is done, made, used, etc.
2.an intended or desired result; end; aim; goal
What is your purpose for sales?
Is it just a way to earn a living? Do you truly believe in what you sell?
Or is something bigger, is it your contribution to others?
There is a lot of talk about not being” Salsey” while I agree there is nothing worse than a sleazy salesperson. What about the profession of sales. I personally am very proud I chose sales as my career. I am not ashamed for wearing the title of being a “Salesperson” if I had to do it all over again, I would. I am honored to have natural sales abilities and I am excited to share my energy and passion with the world.
When I am coaching I talk a lot about selling with purpose and passion.
When I am working with a client I feel excitement and a fire ignite inside me.
Sales is a great way to contribute to my family but it lights me up with energy.
One of the key attributes of a top sales performer is that they always demonstrate a passion for the sales profession. While you need to understand the core sales process and the fundamentals of sales, your attitude towards your work will ultimately decide your success. You must truly believe in what you are selling and be dedicated to helping your customer solve a problem. Authenticity, enthusiasm and strong work ethic are all key ingredients to becoming a top sales performer.
I am so excited to be working with an organization that makes a wonderful contribution to the world through helping those living in extreme poverty…. More on that to come… stay tuned.
Consider what is your purpose for sales and do you feel passion about it…. if not do you need to reassess or do you need to find purpose & passion in your work?